Use this page when a Sentinel Cyber engineer asks to connect to your computer.
How to connect
- Talk to us first. Call 928-900-7233 or open a ticket, so an engineer is ready for you.
- Open the remote support page. Click Start remote support above.
- Join your session. Enter the code or choose the session name your engineer gives you.
- Run the small download. Your browser downloads a support file. Open it, and allow it when your computer asks.
- Watch while we work. You see everything the engineer does. Close the support window at any time to end the session.
One rule
Only start a session when you are already talking to us. If anyone calls, texts or emails asking you to install remote access software and you did not contact us first, hang up and call us at 928-900-7233. We never mind the extra call.